CERTIFIED WITH INTEGRATED MANAGEMENT SYSTEM

Why choose Pinnacle Coachlines as your preferred transport provider?

Pinnacle Coachlines has over 40 years of experience in the industry, delivering high quality services to our customers and interested parties. We are certified with Integrated Management System. This will give you the confidence that Pinnacle Coachlines will ensure the quality and safety of all services provided. From the initial inquiry to the collection of feedback, we offer a commitment to quality and absolute satisfaction. Our TOOLBOX software Quality Management System tracks the delivery of our services which ensures that any issues are managed according to the Pinnacle Coachlines Integrated Management System Procedure.

Pinnacle Coachlines’ staff are trained in the continual improvement aspect of our Integrated Management System (IMS) therefore fulfilling the requirements of quality, safety, health and environmental protection.

Pinnacle Coachlines acknowledges that the Occupational Health and Safety, Environment and Quality of activities, products and services provided to our customers, employees and interested parties are of the highest priority. The commitment of Pinnacle Coachlines management is reflected in our IMS Policy.

WE ARE PROUD TO ANNOUNCE WE ARE CERTIFIED WITH ISO 9001 QUALITY, ISO 14001 ENVIRONMENT AND ISO 45001 OCCUPATIONAL HEALTH AND SAFETY .

To become certified, Pinnacle Coachlines underwent an evaluation process that included: quality/occupational safety and environmental management system development, a management system documentation review, pre-audit, initial assessment, and clearance of non-conformances, all of which work to identify corrective actions that eliminate non-conformance to the integrated management standard. Pinnacle Coachlines’ decision to be certified with ISO 9001 Quality, ISO 14001 Environment and ISO 45001 Occupational Health and Safety was proactive not only anticipating the demands of our customers, but also demonstrating a commitment to providing quality and safety services to all current and future customers. To maintain our certification, Pinnacle Coachlines will perform audits to ensure compliance and to assess initiatives for continued improvement.

Health and Safety

We look after your safety and comfort.

Pinnacle Coachlines’ Occupational Health & Safety Management System has been designed and implemented to meet all requirements of International Standard of AS/NZS ISO 45001:2018. Pinnacle Coachlines is accredited to International Standard of AS/NZS ISO 45001:2018.

Those standards set a range of benchmarks and requirements for all personnel in the provision of services in the safest possible manner. From fleet maintenance system, vehicle tracking, intensive staff training program to 24/7 operations support, we ensure the utmost safety is provided when you travel with Pinnacle Coachlines.

Safety is everyone’s responsibility, and Pinnacle Coachlines is leading the way in the improvement of safety in the coach transport industry.

Environment

Research has shown that one full coach has five times less CO2 emissions per passenger per kilometre than a jet aircraft on the same route. For every full coach, there are at least 16 fewer cars on the road. Therefore, coach transport is the most environmentally friendly way to transport large groups of passengers.

Pinnacle Coachlines offer a unique advantage in the protection of the environment. Our modern fuel efficient fleet of vehicles - many of which exceed the requirements of EURO 5 - comply with the most stringent emissions control requirements to make us the most environmentally efficient coach operator in the state. This, combined with our commitment to reducing the use of air transport, ensures the protection of our environment for future generations.

Pinnacle Coachlines has a highly advanced Environmental Management System designed to manage our interactions with the environment and minimise our impact. This system is designed to meet the requirements of ISO 14001 – the international standard for environmental management. We currently recycle all our engine oil and all rags are recycled. We also have an advanced water control and recycling system to recycle the water used in cleaning coaches. Pinnacle Coachlines is accredited to International Standard of AS/NZS ISO 14001:2016.

Quality

Our quality management system focuses on all aspects of the delivery of our services. From the initial inquiry to the collection of feedback, we offer a commitment to quality and the absolute satisfaction of our clients. Our TOOLBOX software quality management system allows the tracking of quality conformances, customer complaints and quality issues with our services. This ensures that any issues are managed in line with our quality management procedures to maintain the continual satisfaction of our clients.

All staff are trained in the use of the quality management system to ensure they understand their requirements with regards to the delivery of a quality service. At Pinnacle Coachlines, after safety, it’s all about the service.