Booking Terms & Conditions
CONDITIONS OF TRAVEL
Liquor Licensing Laws prevent the consumption of alcohol on board our vehicles. Waiting time is charged of 30 minutes should your scheduled departure be delayed. No refunds will be given in the event of any delay, curtailment or alteration of a trip resulting from any cause beyond our control, including but not limited to severe weather conditions. Components of trips are run by third parties and Pinnacle Coachlines (A & N Enterprises Australia Pty Ltd) cannot be held liable if trip components are not available on the day of travel. Pinnacle Coachlines (A & N Enterprises Australia Pty Ltd) can’t guarantee pick up or drop off times and is not liable for passenger failure to connect with other services or any associated costs resulting from such delays. We accept no responsibility for loss or damage to personal belongings or baggage.
For extended charters final passenger numbers are required 60 days prior to departure where accommodation is required. A rooming list with passenger names for accommodation is required 30 days prior to the group’s departure. If no rooming list is received within the given time frame, accommodation may be cancelled at the hotel property’s discretion.
LIABILITY
Whilst we make every effort to safeguard our passengers, Pinnacle Coachlines (A & N Enterprises Australia Pty Ltd) cannot be held liable for any damage, injury, or loss of any kind caused by or resulting from any act or omission by its employees, agents or contractors. Passengers should note that adventure travel involves a higher than normal risk and a signed release may be required from all participants before departure. Pinnacle Coachlines (A & N Enterprises Australia Pty Ltd) also assumes no responsibility for any act of negligence, act or omission whatsoever by any company whose services are used as part of packages provided, including but not limited to activity and accommodation providers.
DIESEL FUEL LEVY
Pinnacle Coachlines (A & N Enterprises Australia Pty Ltd) reserves the right to charge a fuel surcharge as a result of escalation in the price of crude oil.
CANCELLATION POLICY
Due to the extensive organisation involved with touring, a strict cancellation fee will be applicable to compensate for costs and lost revenue. Once a booking is made the following cancellation fees will apply:
Cancellation Fees Day Charters:
3+ days prior to departure; no fee payable
1 -2 days prior to departure; 50% of total price
24 hours prior to departure; 100% of total price
Cancellation Fees Extended Charters:
60+ days prior to departure; loss of deposit
30 – 59 days prior to departure; 25% of total price
15 – 29 days prior to departure; 50% of total price
0 - 14 days prior to departure; 100% of total price
The above cancellation fees are in addition to fees which may be levied by accommodation house properties, travel agents or third party tour and transport operator cancellation fees.
DEPOSIT AND FINAL PAYMENT
Deposits and payment structures vary on group and booking. Please refer to your Confirmation of Charter cover letter for your specific deposit and payment requirements. A tax invoice is available on request to [email protected]. Please note the driver is not able to accept payment on the day.
A deposit of $200 will be required to confirm an Extended Charter. With the remainder due at least 7 days prior to departure. Failure to adhere to the payment policy may result in cancellation of your booking. Deposits are non-refundable with hotels. Credit card payments attract a surcharge fee of 1.5% (Master Card and Visa) and 3% (Amex). If preferring a deposit booking/s please call our reservations office on (+61) 8 6270 6000.
AMENDMENTS TO BOOKINGS
Amendment Fees
Charges may be levied by hotels, ground operators and third party suppliers for amendments to bookings. Amendments to any other arrangements made in conjunction with your trip may incur a AU$50 administration fee per booking per change. This fee is in addition to any charges levied by hotels, ground operators or airlines.
Cancellation by Pinnacle Coachlines
We may cancel a booking at any time up to 28 days before departure. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, Travel Insurance excess or non-refundable flights – please ask your booking consultant for details.
Website Terms
These Website Terms and Conditions will apply to: (A) Your Use Of Our Website; (B) Our Supply Of Products And Services; and (C) Our Contact With You.
This website (“Website”) is owned and operated by Pinnacle Coachlines.
Please ensure that you review all of the following sections of our Website Terms and Conditions carefully before using our Website – your use of and access to any page or part of our Website indicates that you agree to comply with and be bound by all of these terms and conditions.
If you do not agree to our Website Terms and Conditions you will not be permitted to access or use our Website.
A: YOUR USE OF OUR WEBSITE
Authorised Use
You may only use this Website: for your own personal, non-commercial use only (which will at all times be reasonable and not abusive); or to obtain information on, check the suitability and availability of our products and services; or for purposes legitimately connected with purchasing our products and services; or to access or retrieve your travel information and/or booking data, manage your preferences or to get into contact with us about your bookings or travel arrangements; or submit and share your views, reviews and comments on our products and services.
Non-Authorised Use
You agree that you shall not: access, extract, use or copy any material or information on this Website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this Website except that you may print off any individual page for your own personal use; or use this Website in a way that causes or may cause an infringement of the rights of any other party or which breaches any standards, regulations or codes published by any relevant authority; or use this Website in any way that interferes with or affects the performance of the Website or our systems or which interferes in any way with other users use of the Website; or gain, or attempt to gain, any unauthorised access to our Website, our other systems and/or to the personal data, information or booking data of other users and customers; or make any unauthorised, false or fraudulent reservation on this Website.
Ownership And Use Of Material And Information On Our Website
This Website displays registered and unregistered intellectual property such as brands, designs, data, content, copyright material and trademarks, with rights in the United Kingdom and/or other countries and which belong to us or to companies within the TUI Travel PLC group or which have been licensed to us. Other product and company names mentioned and third party content displayed on this Website are proprietary to their respective owners. You are not licensed to use any of the marks on our Website unless written permission is granted, and you may not meta tag any of these marks.
Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this Website, including (without limitation) all text, sound, photographs, images, logos, videos, maps, podcasts, blogs, customer reviews, graphics, design, underlying source code and software. Subject to the “Authorised Use” section above, material and information, either whole or in part, from this Website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner’s prior written permission.
If you wish to include a link to our Website, unless you have our written permission, you may only do so to our homepage.
This Website contains links to other websites that may either be websites operated by companies or brands which are members of the TUI Travel PLC group of companies or external websites operated by our selected suppliers or partners or other third party websites. Occasionally as you browse, book travel arrangements or use the functionality on this Website we may provide you with links or connect you to websites which may be our branded or third party branded sites. These links or connections are made available so you can search for and purchase additional services, find out further information on our services and your personal travel arrangements quickly and easily and find out about the products and services of our other group companies and brands. Please note that we are not responsible for nor do we endorse the content of these websites and your access and use of these websites will be subject to the terms and conditions of those websites.
Website Facilities
We have made available various services, tools and functionality on this Website for your use. The information set out by us on these pages tells you how you can use these services, tools and functionality to find out about and book our products (as well as those provided by our selected partners), view content provided by us, interact with us and submit and share views with other customers. Your use of this Website in these ways is subject to these Website Terms and Conditions that incorporate:
B: OUR SUPPLY OF PRODUCTS AND SERVICES
Normally when you purchase our products and/or services and book travel arrangements on this Website your agreement is with Pinnacle Coachlines.
In addition, when you book any products or services from us, you will do so subject to these Website Terms and Conditions, our Booking Terms and Conditions and such further terms and conditions as may be applied by the hotel or cruise ship where you will be staying (together, the “Conditions of Contract”). These Conditions of Contract constitute the entire agreement and understanding between you and Pinnacle Coachlines in relation to their subject matter. By proceeding with a booking, you acknowledge that you have read and understood all of the Conditions of Contract and agree to be bound by them. However, if you do not or cannot accept our Conditions of Contract in full, you must stop using our Website immediately. These Conditions of Contract may vary from time to time. By browsing this Website you accept that you are bound by the Conditions of Contract current at the time when you browse or book.
Please note that Pinnacle Coachlines may provide accommodation, transport from a wide range of third party accommodation providers and carriers including airlines, ships and railways. The provision of these arrangements will be subject to the terms and conditions of each provider or carrier as part of your Conditions of Contract with us (either as agent for the provider or carrier or as part of our holiday package as you will see in section 1 of the Booking Terms and Conditions). Other holiday and travel related services such as travel insurance, car hire, foreign exchange and travel money cards are supplied by our selected service providers and are available for you to purchase through our own branded websites or directly via the supplier website – the supply of these products and services to you shall be subject to the terms and conditions of each service provider and not us. We cannot list all of the suppliers and their terms and conditions here but you will be able to find the terms and conditions or conditions of carriage for these suppliers on their own web sites – you will need to have read them carefully before you book and/or travel. If you are unable to find these then please contact us.
C: OUR CONTACT WITH YOU
Information About You, Data Protection, Privacy Policy
We will store and use the information you supply us or which is supplied to us in your use of this Website (“your information”) for the purposes set out in our Privacy Policy section. You will be/would have been asked to agree to our use of your information at the appropriate time. If you do not agree, we cannot interact with you or accept your booking.
These terms and conditions do not affect your statutory rights.
Updates and Changes
We may remove or make changes to the products, information, content, materials, tools and features on this Website at any time without liability and without notice to you. We also reserve the right to immediately terminate or suspend your use of or access to this Website at any time and without notice if we consider that you have breached any of our Terms and Conditions. We may also change or modify all of any parts of our Terms and Conditions at any time and such changes or modifications shall be effective immediately upon their publication. You should review these regularly to ensure you are familiar with the most up to date version. Browsing and continuing to access or use our Website constitutes your acceptance of the updated terms and conditions and you agree to be bound by the updated terms and conditions.
Disclaimer
To the maximum extent permitted by law, we disclaim all warranties, whether express or implied by statute, custom or usage relating to the information contained in this Website and we shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from this website, or from any interruption or delay in accessing this Website.